Support building, design and test/qualification of the Blackberry 5.x platform for ~30k blackberry devices, Exchange 2003/2010 integration, client impacts, training of service desk operations staff, develop self-service portals or automation capabilities. Plan and support migration of blackberry users from the temporary leased MS Exchange 2003 infrastructure to this new infrastructure.
Major Role Responsibilities:
- Work with vendors and other Technology Teams in developing and finalizing the Blackberry 5.x design for the Exchange 2010 solution
- Perform tasks as they relate to the rollout of Blackberry 5.x
- Assist in the design of specific server build roles for Blackberry 5.x
- Create scripts and associated documentation as they relate to server builds and Blackberry migrations
- Provide testing of various configurations as assigned by the project leads
- Documentation of all Server Builds, Testing, and Administrative Functions that will be required to support an Exchange 2010 environment in a mixed mode with Exchange 2003 with Blackberry 5.x
- Provide weekly status reports to the project team
- 5+ years of experience with Blackberry Enterprise Server
- Exchange 2003/2007/2010 experience a plus
- Experience with Outlook 2003/2007; Outlook 2010 a plus
- Support in an Enterprise environment of greater 30,000 mailboxes in multiple sites
- Must have Windows 2003 skill set
- Windows 2008 R2 server a plus
- Working knowledge of Active Directory, WINS/DNS and TCP/IP
- Scripting experience utilizing Windows Script Host, VBScript and Powershell
- Experience with HP hardware a plus
- Experience with VMware and BES as virtual guests
- Strong Analytical ability and communication skills
- Project management skills; including specification of deliverables, estimates and plans and progress reports
- Organizational Agility (critical competency)
- Process Management (critical competency)
- Relationship Management (critical competency)
- Prioritization Setting (critical competency)
- Drive for Results
- Customer Focus
- Problem Solving
- Working knowledge of BES server environments
- Working knowledge of Microsoft Active Directory and Exchange
- Working knowledge of Microsoft Exchange 2003/2007/2010
- Problem Management
- Systems Integrations and migrations
- Fluent working knowledge of Microsoft Office suite of software products
- Attention to Detail
- Tenacity
- Communications Skills
- Time Management
- Good Judgment
- Ability to Prioritize
- Desired Certifications, Experience and Training
- ITIL Foundations
- IT certifications
- Microsoft Professional certifications a plus
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