- The Contract Manager of the Sales Operations Team is responsible for the development, implementation, and management of Customer contracts in a way that leads to Customer satisfaction, compliance to company policies and ensures profitability
- Within the management of the contract lifecycle the Contract Manager is responsible for partnering with the Field Sales organization to develop contract strategy resulting in compliant offers and/or contracts that meet the business and Customer needs
- Customize & develop terms and conditions, contract cover etc., within the parameters of business and pricing policies and approved exceptions
- Strategize with Sales Team and advise on contractual options
- Upon receipt of Customer-signed agreement, perform a contract review
- Approve and accept Customer-signed contracts on behalf of OCD via Contract Manager signature on the contract
- Identify and provide advice to Sales Team regarding exceptions to standard business and pricing programs
- Develop and present exception requests to internal stakeholders for review
- Consult with internal stakeholders to provide additional information to obtain necessary approvals, within agreed upon timeframes from Marketing, Finance, Legal, Compliance, etc.
- Strategize with Sales team to explore alternatives to exceptions
- Document all exceptions and approvals
- Coordinate, cross functionally, the administrative implementation of Customer contracts per the terms of the contract (Customer training, distribution, pricing, service coverage, non- OCD items, etc.)
- Monitor throughout the life cycle of each contract, OCD and Customer compliance to terms of the contract against actual purchases and be actively involved in the contract renewal process
- Bachelor of Science degree in Business Administration, Marketing, and/or equivalent related experience is required (an advanced degree (Masters or MBA) is preferred)
- A minimum of 5 years overall business experience is required
- A minimum of 2 years of experience in contracting, analysis, marketing, or sales is required
- Compliance experience with Government regulations (HCC/GCC/FDA and state and local) is preferred
- Ability to learn and demonstrate working knowledge of contracting systems and how they interface with other systems throughout the company where related to contract management and reporting
- This position requires strong skills in attention to detail, resourcefulness, and follow through in the development of customer offers through addressing customer issues in a timely manner
- Individual must be able to work both independently and in a team setting
- Strong communication skills both verbal and written are required in this position
- Individuals must demonstrate the ability to communicate via telephone, e-mail, and phone mail to internal and external customers on a daily basis ensuring customer satisfaction
- Individual must have strong skills in presenting information to all levels of the organization
- This position requires skills in leadership
- Individuals must be able to guide peers through procedure and processes improvements
- Individual must have the ability to work cross functionally to achieve goals
- Strong analytical skills to dissect information and problem-solve are required
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