Peapack/Morris Plains, NJ - Service Delivery Deskside Support Analyst

Job Description:

• Service Delivery role provides business specific support services to users
• The person holding this role is someone who regularly interfaces with business customers in order to deliver IT related support or services
• Drives service delivery cost reductions while maintaining/improving service delivery;
• Builds strong relationships with clients to provide support and understand their support requirements;
• Troubleshoots performance problems and maintaining security configurations;
• Tracks and resolves user issues;
• Oversees the installation and configuration of application software, both off-the-shelf and developed in-house;
• Executes service management processes at a site or group of sites;
• Reports on service levels and spending;
• Tracks and manages spending on support against agreed support budgets; and Drives service delivery cost reductions while maintaining/improving service delivery;
• Ensures service requests and service level commitments are met
• Deskside Support Analyst – provides IT support to all levels of customers including senior executives in a large corporation
• Updates problem-tracking records, troubleshoots hardware and software issues on all systems, installs and configures new equipment

REQUIREMENTS:

• 1-3 years of UNIX experience
• Experienced driving service delivery cost reductions while maintaining/improving service delivery
• Experienced building strong relationships with clients to provide support and understand their support requirements
• Experienced troubleshooting performance problems and maintaining security configurations
• Experienced overseeing the installation and configuration of application software, both off-the-shelf and developed in-house
• Experienced executing service management processes at a site or group of sites
• Experienced tracking and managing spending on support against agreed support budgets; and driving service delivery cost reductions while maintaining/improving service delivery
• Experienced ensuring service requests and service level commitments are met
• Experienced providing IT support to all levels of customers including senior executives in a large corporation
• Experienced updating problem-tracking records, troubleshooting hardware and software issues on all systems, installs and configures new equipment

SUBMIT RESUME to Resume@ABOUT-Consulting.com
Please Include Job Title and Location in the Subject Line of Your Email