- Voltaire (NASDAQ: VOLT) is a leading provider of scale-out computing fabrics for data centers, high performance computing and cloud environments
- Voltaire’s family of server and storage fabric switches and advanced management software improve performance of mission-critical applications, increase efficiency and reduce costs through infrastructure consolidation and lower power consumption
- Used by more than 30 percent of the Fortune 100 and other premier organizations across many industries, including many of the TOP500 supercomputers, Voltaire products are included in server and blade offerings from Bull, Fujitsu, HP, IBM, NEC and SGI
- Founded in 1997, Voltaire is headquartered in Ra’anana, Israel and Chelmsford, Massachusetts
Candidate’s primary responsibilities will be to perform the duties below:
- Act as subject-matter expert on the Voltaire Ethernet product line and serve as authoritative consultant to customers and partners
- Prioritize incoming issues as well as being able to resolve time-critical situations reliably & professionally
- Manage customer escalations and be an active member of the escalation team
- Provides mentorship/guidance on 10GbE technology to clients, partners, and employees
- Provide training and support to our channels and customers’ as required
- Communication driver between Field and Corporate on technical issues
- Assist with the implementation and installation of Voltaire technology at customer sites and systems integrator lab environments
- Problem reporting, escalation, replication, and resolution management
- Troubleshoot technical issues and problems using analytical methods to identify root cause
- Problem analysis and data gathering including packet trace in support of escalated issues
- Project management of complex installations
- High level of direct customer interaction, often working independently with customers
- Understand customer environments where HPC/Scale-Out/Cloud solutions are being deployed
- Understand tools for installing, tuning, and monitoring
- 4-year degree from an accredited university or college in Computer Science, or Electrical or Computer Engineering
- 5 - 10 years of experience in the computer industry (HPC industry experience highly desirable) in a hands-on technical position
- Travel required up to 30%
- Candidate must be a polished professional, able to present technical solutions to a wide variety of audiences including engineers and business managers
- Candidate must be able to develop comprehensive solutions to customer problems including project management of complex installations
- Candidate must be very organized and be able to prioritize and multi-task easily with limited supervision
- Excellent communication and presentation skills including the ability to present in front of large audiences
- A positive attitude, a desire to learn new technologies and the ability to handle interruptions in a very challenging environment
- Solid knowledge of Networking – MUST
- Sr. level knowledge of common Ethernet networking protocols and applications such as: L2 switching, TCP/IP, IGMP, BGP, OSPF, ISIS, MPLS, 10GigE, IPSEC, L2Tp tunneling, VPNs, SNMP, Security Protocols. – MUST
- Proven experience with configuring, troubleshooting and monitoring network devices such as switches and IP routers- MUST
- Knowledge and experience with working on Linux/Unix systems including installing, configuring and administrating - Preferred
- Networking vendor’s certification (Cisco, Lucent, Juniper etc.)- Advantage
- Clustering technologies including Upper Layer Protocols (ex. MPI)
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