Morris Plains, NJ - Knowledge Management Consultant

Job Description:

• This position intends to fill a Knowledge Management Consultant role for Business Technology Infrastructure under the Process Standardization Team
• The selected candidate, in cooperation with project leads, will manage and drive the Knowledge Management (KM) consolidation deployment effort and work with BTI/BT SMEs to enable deployment and adoption of the KM tool and process
• The selected candidate will execute on project management methodologies, coordinating and driving work of the core and extended teams and interactions with stakeholders and sponsors, to result in one consolidated KM solution for Business Technology
• The selected candidate will have a working knowledge of the IT environment, Knowledge-centered Support (KCS) methodology and ITIL best practices in order to fully understand the project and deliverables
• Partner with BTI SMEs to deploy KM
• Hold meetings with identified SMEs to identify current knowledge portals and knowledge needs
• Initiate and Coach SMEs on bulk migration efforts of current knowledge from other homegrown KB portals (hand off scripting to BT KM administration team)
• Enroll SMEs into KM system (WBTs, determine access to specific portals)
• Assist SMEs in identifying appropriate taxonomy (should map to ServiceCenter Taxonomy)
• Coach SMEs on KCS Methodology Solve/Evolve Loop 
• Define task owners working with service areas and providers
• Tracks and reports progress relative to deployment activities and demonstrated results
• Communicates project status, milestones and issues to the project manager
• Applies effective project management methodologies and control techniques
• Works independently and with deployment team members to deploy the Knowledgebase and KM methodology across BTI/BT
• Manages project critical path and scope
• Reviews and verifies deliverables
• Identify and implement additional KM sharing opportunities within assigned BTI group PM efforts of specific BTI/BT deployment area
• Hold weekly meetings to discuss progress (adoption rate, KM content migration, metrics and quality reviews, Feedback)
• Provide Webex Demos of KM process and tools
• Coordinate with BT KM content team to ensure proper SMEs are identified 
• Communicate successes and recognition to KM PM
• Lead KM SME team meetings and sub-meetings
• Create meeting minutes
• Update Actions log
• Project administration
• Project time tracking and administration
• Project issue and risk tracking
• Project document management including filing, retrieval, and standards enforcement

REQUIREMENTS:

• Minimum: Bachelor of Science degree in information systems, information management, or related field
• Excellent knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Project
• Preferred: MBA and/or MS, PMP/PMI Certification
• Other: KCS Methodology and ITIL Foundation v3 certification, Six Sigma Certification, Business Management /Leadership Training experience
• 5 years of progressive experience in IT and program/project management
• Experience with training and coaching knowledge management methodology (KCS preferred)
• Strong interpersonal skills, with demonstrated ability to manage geographically distributed teams, as well as the ability to operate in a politically sensitive environment
• Demonstrated success in managing customer relationships
• Excellent communication skills (both written and verbal) with the ability to build relationships, influence outcomes, and prioritize/resolve problems
• Demonstrated ability to interact comfortably with all levels of management and colleagues
• Experience in working with complex processes, systems and customers preferred

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