- Responsible for the collections of a portion of the company’s Worldwide BioPharmaceutical Business (WBB) and Greenstone operating unit
- Total domestic AR portfolio exceeds $2.4 billion
- Responsible for the maintenance, and consistent implementation of the GFS Americas Credit & Collection policy
- Maintain ongoing dialog and written communication with all departments within customer’s infrastructure in order to resolve major issues and achieve reimbursement
- Maintain delinquency within agreed-upon service levels
- Use of judgment and discretion when managing the shipment of orders for referral accounts based on the status of the account in relation to its credit line and/or delinquency
- Participate on all WBB and Greenstone order-to-cash initiatives
- Interfaces regularly with the business units supported, as well as AR, Chargebacks, Risk Assessment and Customer Service for the relevant account(s)
- Reconcile open balances and work with AR, Chargebacks, Rebates and Customer Service to resolve account discrepancies
- Evaluate customer/internal documentation and systems information in order to present a coherent justification for payment
- Use of discretion is required in escalating issues within the customer’s organization and internally within the company
- AR Department Experience Required 1-3 Years Advanced
- Undergraduate Degree desired 1-3 years of experience
- 2 to 5 years of progressively responsible Collections experience in a manufacturing setting (Pharmaceutical experience preferred)
- Excellent written and oral communication skills; demonstrated business acumen
- Strong negotiation and influencing skills and ability to interface with multiple levels of personnel
- Ability to handle high volume, organize and prioritize activities, and make effective decisions
- High degree of accuracy, attention to detail and ability to work independently
- Bachelor’s degree in Finance, Accounting or Business preferred
- Experience in a Shared Service environment preferred
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